Business Analyst-Public Benefits (Utility Program Analyst)

Closing Date:

The Department: 

Silicon Valley Power (SVP) currently provides over 40 percent of Santa Clara’s electricity from carbon-free renewable resources. In addition to using green energy from large-scale wind, solar, geothermal, and hydroelectric projects outside of the area, SVP employs innovative ways to locally produce electricity by capturing and burning methane gas from a closed city landfill and using power from solar generating systems on city-owned garages and vacant, unusable land. It is the mission of Silicon Valley Power to be a progressive, service-oriented utility, offering reliable, competitively priced services for the benefit of Santa Clara and its customers. Being competitive in the marketplace with a continuous focus on customer service, SVP can provide economic value to the City of Santa Clara and its customers while maintaining low residential rates and offering competitive rates for all customers. 

The Position: 

Business Analyst-Public Benefits (Utility Program Analyst) will help support the development, implementation, and evaluation of customer programs, including distributed energy resources, cost-effective energy efficiency programs, and electric vehicle charging stations. This position also supports emerging technologies and helps determine the best energy programs to offer our customers.

Typical Duties

Each position in this classification may not include all the duties listed below, nor do the examples cover all duties that may be performed.

Under general supervision:

  • Perform research and statistical analyses related to customer and utility competitor characteristics, behavior, and attitudes; oversee customer surveying activities; recommend appropriate actions based on analysis;
  • Recommend positions and strategies in response to legislative and regulatory issues at the state and federal level;
  • Meet with residential and business customers to promote City programs and services;
  • Review customers' utility-related needs and make energy efficiency recommendations;
  • Assist with the coordination of community events and workshops;
  • Participate in the design and implementation of new and revised programs, systems, procedures and methods of operation;
  • Analyze and respond to complaints and requests for information from internal and external sources; determine appropriate corrective action;
  • Prepare and disseminate customer profiles and other sensitive customer-related information;
  • Develop tools and business processes for new products, services and business development, such as utility infrastructure services;
  • Perform budget analysis (project expenditures, revenue collections, and reporting);
  • Perform benchmarking of Electric Utility against potential and existing competitors;
  • Perform research and analysis to determine market potential and impact of demand-side management (DSM), customer service and retention programs;
  • Assist in the development and design of DSM and load-impact programs for customers and evaluate and report on effectiveness of such programs;
  • Devise methods and procedures for obtaining, maintaining, and updating market-related data, including collection, coding, and tabulation;
  • Compile energy utilization data for reports on energy consumption;
  • Assist in data evaluation and database development and maintenance;
  • Study customer energy consumption and prepare forecasts of short and long term needs;
  • Confer with City staff, customers, and others as required to conduct project assignments;
  • Provide technical assistance to City departments and customers on administrative and analytical matters;
  • Utilize computer applications to assist with analytical studies;
  • Prepare a variety of technical, periodic, specialized reports, and other written materials related to utility business matters;
  • Conduct research and analytical studies on energy efficiency and renewable energy  programs and issues; 
  • Maintain current knowledge of utility distribution and consumption trends; and
  • Performs other related duties as assigned.
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