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Consumer Electronics

April 22, 2014
There are many tips out there about saving energy in your home. So many, in fact, that it can leave you wondering, “Well, what are the things that I should focus my attention on to really cut down on energy use and energy bills?” In my...
April 19, 2012
Recently I spoke at the 2012 E Source Utility Customer Experience Conference in Charlotte, where I was invited to talk about user-centered design and the role of ethnography in helping utilities design programs to more effectively reach their...